FAQ
Whether you're shopping for a gala, a wedding, or an everyday upgrade, these answers cover the most common questions about browsing, sizing, shipping, and getting help at Rilomaro.
Finding the Right Piece
How do I browse Rilomaro's collections?
Rilomaro organizes its catalog into primary collections such as Evening Gowns, Two Piece Sets, Midi Dresses, Casual Chic, and Outerwear Jackets. Each primary collection contains curated sub-collections—for example, Evening Gowns includes Sequin Sparkle, Mermaid Silhouette, Lace Details, Chiffon Flow, and more. Use the navigation menu or the Best Sellers collection to discover popular styles quickly.
What sizes are available, and how do I choose the right one?
Most Rilomaro garments are offered in a range from XS to 3XL, though availability varies by style. Each product page includes a detailed size chart with bust, waist, and hip measurements in inches. If you fall between sizes, the product description will note the recommended fit adjustment for that specific garment—always check the individual item page before ordering.
Are the colors shown on product pages accurate?
Product photography is color-corrected, but screens vary in calibration. A garment's true tone may appear slightly lighter or darker than shown. Each product page lists the available color names (for example, Blush Pink, Sage Green, Burgundy, Champagne) so you can reference the intended shade when comparing styles.
Orders & Shipping
How long does it take to receive my order?
Orders are processed within 1–3 business days. After dispatch, estimated delivery takes 7–12 business days. Total time from checkout to doorstep is therefore approximately 8–15 business days, depending on processing and transit conditions.
Where does Rilomaro ship?
Rilomaro serves customers in the United States and Europe. At checkout, confirm that your delivery address falls within these regions. If you are outside these markets, contact us at bardhi@rilomaro.shop to ask about availability.
Can I change or cancel my order after placing it?
Because orders are processed within 1–3 business days, changes or cancellations are only possible before dispatch. If you need to update your address or cancel, email bardhi@rilomaro.shop as soon as possible with your order number and the requested change. We will do our best to accommodate the request if the order has not yet shipped.
After Your Purchase
What should I do if my item arrives damaged, incorrect, or incomplete?
Contact us at bardhi@rilomaro.shop with your order number, a description of the issue, and a photo of the item and packaging if possible. We will review your case and guide you through the next steps.
How do I care for my garment?
Care instructions are specific to each item and are listed on the product page under the description or details section. Because fabrics and construction vary across the collection—ranging from lace overlays and chiffon to structured satin weaves—please follow the guidance provided for your particular piece rather than applying a single method to all garments.
Getting in Touch
How do I reach Rilomaro customer support?
Email us at bardhi@rilomaro.shop. When contacting us about an order, please include your order number, the email address used at checkout, and a brief description of your question. Avoid sending sensitive payment details such as full card numbers or passwords via email.