Returns & Refunds

If something isn't right with your Rilomaro order, we're here to help. Whether you received the wrong item, your package is lost in transit, the product arrived damaged, you changed your mind, or you need a different size or colour, please reach out to our team and we will guide you through the appropriate next steps.

How to Start a Return or Claim

Contact us at bardhi@rilomaro.shop with your order number and a brief description of the issue. Include photos where relevant (for damaged or incorrect items). Our team will review your case and provide instructions specific to your situation.

Wrong Item Received

If the product you received does not match your order, email us with your order number and a photo of the item as delivered. We will assess the situation and advise on the resolution, which may include a replacement or refund depending on the circumstances.

Changed Your Mind

If you no longer want an item you ordered, contact us as soon as possible with your order number and the reason for the return. We will confirm whether a return is possible for your specific order and provide the applicable conditions and next steps.

Package Lost in Transit

Orders typically arrive within 7–12 business days after processing. If your tracking shows no movement or your package has not arrived within this window, email us with your order number so we can investigate with the carrier and determine the appropriate resolution.

Item Arrived Damaged

If your product arrived damaged, please email us within a reasonable time after delivery with your order number and clear photographs showing the damage and the packaging as received. We will review the evidence and advise on the available options.

Exchanges for a Different Size, Colour, or Style

If you would like to swap an item for a different size, colour, or style, contact us with your order number and the replacement option you prefer. We will check availability and guide you through the process. Replacement stock is subject to current inventory.

Refund Processing

Once a return or claim is approved, refunds are processed within 1–3 business days. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

Contact Us

Rilomaro
ISSY TECHNICAL SERVICES LTD
bardhi@rilomaro.shop
19 Cliff Walk, London, England, E16 4HL, United Kingdom

We typically respond within 1–3 business days.