Privacy Policy

This Privacy Policy explains how Rilomaro, operated by ISSY TECHNICAL SERVICES LTD, handles personal information when you visit rilomaro.shop or place an order. We are based in London, England, and serve customers in the United States and Europe. This page describes what we collect, why we collect it, who it may be shared with, and what choices you have.

Information We Collect

We collect information in three ways: directly from you, automatically as you browse our store, and from service providers who help us operate.

What you give us. When you place an order, contact our support team, or communicate with us, you may provide your name, email address, phone number, billing address, shipping address, and details about the products you ordered or the issue you are raising.

What is collected automatically. When you visit rilomaro.shop, our platform may record technical information such as your IP address, browser type, device type, referring pages, and interactions with our site (pages viewed, items added to cart, checkout steps).

What comes from service providers. Our hosting and checkout platform (Shopify), payment processors, and delivery carriers may pass along transaction status, payment confirmation, and shipment tracking information to help us fulfil your order.

We do not collect full card numbers, security codes, or complete payment account details. Payment credentials are handled directly by our payment processing partners.

How We Use Your Information

We process personal data for the following purposes:

  • Processing and fulfilling your orders, including payment verification, packing, and shipping coordination.
  • Providing customer support, handling returns, and managing refunds.
  • Maintaining the security and integrity of our store and preventing fraud.
  • Improving our website, product listings, and shopping experience through basic analytics.
  • Sending marketing communications only where you have opted in to receive them.
  • Complying with applicable legal and tax obligations.

Order fulfilment, fraud prevention, and legal compliance are necessary processing activities. Analytics and marketing are optional and rely on your consent or legitimate interest, depending on your location.

Who We Share Information With

We share personal information only as needed to run our store and serve you. This includes:

  • Shopify as our e-commerce platform, which processes orders, payments, and store data under its own privacy terms. You can review how Shopify handles consumer data at Shopify Consumer Privacy Policy.
  • Payment processors that complete transactions on our behalf.
  • Shipping and logistics providers that deliver your orders.
  • Customer support tools that help us respond to your inquiries.

We may also disclose information if required by law, to protect our legal rights, or in connection with a business transfer or reorganisation. We do not sell your personal information to third parties for their own independent use.

Cookies and Similar Technologies

Rilomaro uses cookies and comparable technologies to keep our store functional, remember your preferences, understand how visitors use the site, and, where applicable and consented to, support marketing efforts.

Cookies we may use fall into these categories:

  • Essential: required for core functions such as cart persistence, session management, and secure checkout.
  • Preference: remember settings like language or region choices.
  • Analytics: help us understand traffic patterns and site performance.
  • Marketing: used only if enabled and with appropriate consent.

You can manage non-essential cookies through our cookie banner or privacy preference tools where available. You may also adjust your browser settings, though disabling essential cookies can affect your ability to add items to cart, log in, or complete checkout.

For general information about how Shopify uses cookies, see Shopify Cookie Policy. That resource describes Shopify's platform-level cookie practices and does not replace our disclosure of any additional tools installed on this specific store.

Data Retention and Security

We retain personal information only as long as necessary to fulfil the purposes described above, maintain accurate business records, resolve disputes, and meet legal obligations. Once those needs are met, data is deleted or anonymised.

We take reasonable technical, administrative, and organisational measures to protect your information and limit access to it. Our service providers are expected to handle data responsibly. However, no method of internet transmission or electronic storage guarantees absolute security. We cannot promise that your information will be completely free from risk.

Your Choices and Rights

Depending on where you live, applicable law may give you rights to request access to, correction of, or deletion of your personal data; to object to or restrict certain processing; or to withdraw consent you previously gave. If you wish to exercise any of these rights, contact us at bardhi@rilomaro.shop. We may need to verify your identity before acting on a request.

You can unsubscribe from marketing emails at any time using the link included in each message. You can also adjust your cookie and tracking preferences through our on-site tools where available.

International Processing

Because Rilomaro operates from the United Kingdom and serves customers in the United States and Europe, your personal information may be processed or stored outside your country of residence. We rely on our platform and service providers to apply appropriate safeguards when data crosses borders.

Children's Information

Rilomaro is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can address the matter.

Changes to This Policy

We may update this Privacy Policy as our business, technology, or legal requirements evolve. The revised version will be posted on this page. We encourage you to review it periodically.

Contact Us

If you have questions about this policy or wish to submit a privacy request, reach out to us at bardhi@rilomaro.shop.

Rilomaro is operated by ISSY TECHNICAL SERVICES LTD, 19 Cliff Walk, London, England, E16 4HL, United Kingdom.