Terms of Service

These Terms of Service govern your access to and use of the Rilomaro online store at rilomaro.shop, operated by ISSY TECHNICAL SERVICES LTD, registered at 19 Cliff Walk, London, England, E16 4HL, United Kingdom. By browsing the site or placing an order, you agree to these terms and to any linked policies referenced below.

What These Terms Cover

This agreement applies to everything you do on our storefront: reading product pages, adding items to your cart, completing checkout, and using any features we make available. Rilomaro operates on the Shopify platform for technical infrastructure, but ISSY TECHNICAL SERVICES LTD is the seller, the party to your order contract, and the entity responsible for fulfilling your purchase.

Products and Pricing

We make reasonable efforts to ensure that product titles, descriptions, images, colours, and specifications displayed on the site are accurate. However, variations in screen settings, lighting during photography, or device rendering may cause slight differences in how a product appears compared to the physical item.

Prices shown on the site are subject to change. If we identify a clear pricing or description error on a product page, we may correct it and, where appropriate, contact you before processing your order. We do not automatically cancel paid orders without notice.

Product availability depends on actual stock. Items may sell out or become temporarily unavailable without prior warning.

Placing an Order

When you submit an order through our checkout, you are requesting to purchase the listed items under these terms. We will send you a confirmation once your order is received. If we are unable to fulfil your order — for reasons such as stock unavailability, payment authorisation failure, address issues, suspected fraud, or legal restrictions — we will contact you using the details you provided.

You agree to provide accurate and current information for billing, shipping, and contact purposes throughout the ordering process.

Payment

You authorise us to process payment for your order using the payment method you select at checkout. Payment is handled through the payment processors available on our site at the time of purchase. We do not store your full card number or security code on our servers.

Shipping and Delivery

Order processing and delivery are governed by our published Shipping and Delivery policy. If you have questions about estimated delivery times, shipping costs, or carrier options for your location, please refer to that policy or contact us directly.

Returns, Refunds, and Exchanges

Return and refund conditions are set out in our published Returns and Refunds policy. Nothing in these Terms of Service limits your statutory rights under applicable consumer protection laws in the United States or the European Union.

Using Our Site Responsibly

You agree not to use rilomaro.shop to:

  • Attempt to gain unauthorised access to any part of the site or its underlying systems
  • Upload or transmit malicious code, viruses, or scripts
  • Scrape, copy, or redistribute product data or site content for commercial purposes without permission
  • Impersonate another person or entity, or provide false information
  • Engage in fraudulent activity or use the site for any unlawful purpose

These restrictions do not limit your right to leave honest reviews, file complaints with consumer authorities, or exercise rights that cannot be waived by contract.

Intellectual Property

The Rilomaro brand name, logo, original text, images, and site design are the property of ISSY TECHNICAL SERVICES LTD or its licensors. You may not copy, reproduce, or use them for commercial purposes without our written permission. Third-party product brands and imagery remain the property of their respective owners.

Privacy

Your personal information is handled in accordance with our published Privacy Policy. We encourage you to review it to understand how we collect, use, and protect your data.

Site Availability

We aim to keep our site available and functioning, but it may experience temporary interruptions due to maintenance, technical issues, or events beyond our reasonable control. We do not guarantee uninterrupted access.

Changes to These Terms

We may update these Terms of Service to reflect changes in our services, policies, or legal requirements. The current version will always be available on this page. Changes do not apply retroactively to orders already confirmed.

Questions or Concerns

If you have any questions about these terms or your experience with Rilomaro, please reach out:

ISSY TECHNICAL SERVICES LTD
19 Cliff Walk, London, England, E16 4HL, United Kingdom
bardhi@rilomaro.shop